Staff & business-services evaluations
Better performance reviews for every team behind your firm
SRA helps law firms evaluate and develop the professionals who keep the firm running, from paralegals and legal assistants to HR, finance, IT, marketing and administrative teams. Configure role-specific review programs in Artemis, or have SRA help administer them.
One firm, many roles, and evaluations that reflect the difference
Legal support and business-services teams have different responsibilities, job families, reporting lines and performance criteria. A litigation paralegal, a finance analyst and an IT manager are not doing the same work, and one generic form asks each of them questions that do not fit.
Many firms have a large non-attorney population, reporting to a mix of attorneys, department heads and office administrators. Running one consistent cycle across that population, while keeping each department’s criteria, is mostly coordination work, and it usually falls to a small HR team.
Built for the people who support legal practice
These groups are examples, not a fixed taxonomy. Your firm defines its own employee groups and the criteria each is reviewed against.
Paralegals and legal support
Paralegals, legal assistants, practice assistants, docketing and litigation support.
Business services
Finance and accounting, HR and talent, marketing and business development, IT, knowledge management and operations.
Administrative and operational teams
Office administration, facilities, executive support and the other functions particular to your firm.
Managers and department leaders
Supervisor evaluations, and the development conversations that follow them, set against the firm’s expectations for people leaders.
A structured cycle that fits each department
Artemis runs staff reviews on the same platform as attorney evaluations, configured for your job families. In scoping we walk through each stage against your current HR process and confirm what is configured before the cycle opens.
Configure
Set up review templates, competencies and dates for each job family, level, department or office. Artemis connects with Workday, UKG, ADP and other HR systems.
Assign
Set who reviews whom: the employee’s manager, the employee’s own self-assessment, and other reviewers where your process calls for them.
Collect
Managers get a clear form for each review assigned to them, and automated reminders when one is outstanding. HR administrators can see progress across departments and offices.
Report
Completed reviews pass through the approval steps your firm sets before release. Ratings and written feedback roll up by department or group for HR, and export to PDF, Excel, CSV or other formats you need.
Access is set by role throughout, so each review reaches only the people your firm designates. Staff reviews are attributed personnel records and are not presented as anonymous.
Why not use a generic form tool?
A staff review program has to be practical for HR administrators to run, clear to managers who complete a handful of reviews a year, and relevant to the role being reviewed. Generic form and survey tools can collect the answers. They do not handle reviewer assignments across departments, role-based access to personnel records, or reports that roll up the way your HR team and department heads read them.
SRA brings law-firm experience to how the review is designed and administered, and Artemis provides the workflow. You can keep one firmwide process where consistency matters, such as the rating scale and the calendar, and vary competencies and forms by department where the work differs.
Run staff evaluations with your HR team, or with SRA’s support
Both options run on the same Artemis platform. The difference is who carries the administration.
If your firm runs both attorney and staff reviews, ask us how a coordinated rollout keeps different forms, reviewers, deadlines and access rights for each. Associate and counsel evaluations run on the same platform.
Law-firm experience for the whole workforce
SRA has worked with US law firms on performance and feedback programs since 1991, and that work has included evaluations for non-attorney staff and business-services teams. This is part of SRA’s established work with law firms, now supported by Artemis, not a move into general HR software.
See SRA's areas of expertise, or Artemis by SRA for the platform as a whole.
- 35 years serving US law firms
- Years of continuous operation, 1991 to present.
- 100+ Am Law firms served since 1991
- Count of distinct Am Law-ranked firms that have engaged SRA. Cumulative, not concurrent.
- ISO 27001 certified
- Certified information security management system. Certificate number and scope available on request.
- SOC 2 Type I report available under NDA
- Security, availability and confidentiality trust services criteria.
Questions HR teams ask
Can staff evaluations use different forms by department or position?
Yes. We start with your job families and review criteria, then confirm how each template and its reviewer rules are configured in Artemis. Anything that would need to change is agreed before implementation.
Can we include paralegals and legal support staff?
Yes. Legal support, business services and administrative groups can each have their own workflow. Paralegals are often reviewed with input from the attorneys they work for as well as their manager, and we configure that where your process includes it.
Do staff evaluations have to match our attorney reviews?
No. Staff and attorney reviews can share a platform and keep separate competencies, reviewers, cycles, permissions and reports. For the attorney side, see associate and counsel evaluations.
Can employees complete self-assessments?
Yes. Self-assessments run in the same cycle as the manager review. In a walkthrough we show the configuration proposed for your firm, including how the self-assessment and the manager review come together.
Does Artemis connect to our HR system?
Artemis connects with Workday, UKG, ADP and several other HR systems. In scoping we confirm which data moves between your HR system and Artemis, and how often, so the employee and manager records a cycle relies on stay current.
Does Artemis use AI?
Artemis offers AI-assisted drafting and consistency checks on written feedback. Managers review the output before it is used. We show both in a product walkthrough.
Do you support a large staff population across several offices?
We scope the population first: how many people, which groups and offices, and what HR and department heads need reported. Then we show you the administrative workflow for that scope before committing to an implementation plan.
Can SRA run the process for us?
Yes. With Artemis + SRA Managed, SRA handles setup, coordination, follow-up and reporting under a defined scope. Your HR team can also run cycles in Artemis directly.
Are staff reviews confidential or anonymous?
Staff performance reviews are attributed. The manager writes as themselves, because the review feeds decisions about the employee and needs an author who can be asked about it. Access is set by role, and we document who can see what before the cycle opens.
Anonymity applies to a different kind of program: confidential surveys and upward reviews, where staff can give feedback on the people they work for, reported only above an agreed threshold.
How is pricing determined?
Pricing depends on the number of people evaluated, how many review programs you run and how complex they are, your reporting requirements, and whether SRA-managed services are included. Contact us for a recurring proposal scoped to your firm.
Make staff evaluations simpler to run and more useful
Tell us about your current staff review process, your employee groups, your annual cycle and what you need reported. We will talk through a practical approach for your next review period.