What is “upward feedback,” and why does it matter for law firms?
Think of it as flipping the script. Instead of reviews flowing only from partner to associate, associates also provide structured, confidential input on leadership.
This isn’t just an HR initiative. In US law firms, upward feedback connects directly to client outcomes. Clients notice when associates feel valued: they stay longer, collaborate better, and keep matters running smoothly.
How does client experience connect to associate feedback?
Clients may never ask about your review process, but they feel the results when:
- Associates avoid burnout because leadership respects workload balance.
- Teams collaborate seamlessly instead of competing for recognition.
- Partners respond to constructive, confidential law firm leadership reviews.
In short: healthy internal feedback loops = reliable external client service.
What are the mistakes firms make with feedback?
Most firms treat feedback as an annual ritual. That leads to:
- Missed timing: By the time feedback surfaces, associates may have already disengaged.
- Weak trust: If anonymity isn’t guaranteed, associates hold back.
- No follow-through: Leadership receives reports but never converts them into action.
And by the way, clients eventually notice. Turnover, inconsistent case handling, and slow responses send signals no client wants to see.
What does an effective upward feedback system look like?
At Survey Research Associates (SRA), we’ve seen the difference between “checking the box” and building systems that work. Strong systems share three traits:
- Confidentiality first – Associates trust the process when external partners like SRA manage it.
- Leadership coaching, not just reports – Data transforms only when partners receive context, coaching, and action steps.
- Link to client outcomes – Partners understand upward feedback not as criticism, but as a driver of retention, continuity, and client satisfaction.
Why SRA?
For over 30 years, SRA has guided AmLaw and boutique firms through upward reviews, associate feedback programs, and leadership evaluations. We don’t just collect data—we help leadership interpret it, respond, and demonstrate change in ways associates trust and clients appreciate.
Next Step: Build a System That Clients Notice
If your firm is ready to turn upward feedback into a competitive advantage, let’s talk.
Book a consultation with SRA to design a trusted upward review process that strengthens leadership, improves associate engagement, and ensures clients always see your best.
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